Safety
Your trip is monitored from the first minute
Every CarApp driver is verified before their first ride, and the driver and car details appear as soon as your request is accepted.
CarApp safety features
Verified drivers
Every CarApp driver is verified before taking rides.
Car details in front of you
Once your request is accepted you see the car’s model, colour and plate, so you can check it before you get in.
Live tracking
Follow the car’s position on the map in real time until it arrives.
Trip sharing
Send your trip details to your family with one tap so they know you’re safe.
Emergency button
An in-app emergency button for urgent situations during the ride.
Free in-app call
Call the CarApp service centre for free from inside the app, with no credit, or dial 1858 at any time.
Tips for a safe ride
- Before you get in, check that the car’s model, colour and plate match what the app shows.
- Share your trip with a family member.
- In an emergency, use the emergency button in the app.
- For any help, call the service centre for free from the app or dial 1858.
Safety questions
How can I check the driver and the car?
Once your request is accepted you see the driver’s name, photo and rating, plus the car’s model, colour and plate.
How do I share my trip with my family?
On the trip screen, tap “Share trip” and send the details to whoever you like.
Can I call customer service without phone credit?
Yes, for free from inside the app, or dial 1858.
Download CarApp and book your ride now
On the App Store and Google Play. Need help? Customer service on 1858, 24/7.